Terms of Service

“Peoplume”, “we” and “us” mean Plumeware LLC, of Wyoming, United States, which operates the Peoplume service. “You” means the organisation that creates an account, and anyone using it on that organisation’s behalf. By creating an account or using Peoplume you agree to these terms; if you are agreeing for an employer, you confirm you are authorised to do so.

Plumeware LLC is a limited liability company organised in the State of Wyoming, and is the company behind the Plumeware family of products. Versions of these terms dated before 4 October 2026 named Shekew Import & Export as the operator; the service is now operated by Plumeware LLC.

Peoplume is web-based HR software: employee records, attendance and shifts, leave, timesheets, expenses, payroll, performance, recruitment, training, an employee portal and role-based access. There is one plan and it includes everything.

Peoplume is software, not advice. It calculates figures from the settings and data you provide — leave balances, overtime, gratuity, deductions, payslip totals. It does not tell you what your legal obligations are, and it is not a substitute for an accountant or an employment lawyer. Country-specific statutory rules are implemented for Qatar only — that is a statement about the software, not about where we are established — and everywhere else Peoplume runs payroll on the figures you configure without applying local tax or social insurance. You are responsible for checking that what you pay people is correct and lawful.

You are responsible for who you give access to and for what they do with it. Keep credentials to yourself, use a strong password, and turn on two-step verification — it is available to every user and an administrator can require it for everyone with console access.

Tell us promptly if you believe an account has been compromised. We may suspend an account without notice where we reasonably believe it is being used to break the law, to attack the service, or in a way that endangers other customers’ data.

Your data is yours. We claim no ownership of the information you put into Peoplume, and we do not sell it, share it for advertising, or use it to train anything. We process it to run the service for you, as described in the privacy page, which also lists every third party involved.

You are the data controller for your employees’ information and we are a processor acting on your instructions. That means you decide what to record, how long to keep it, and how to answer a request from one of your own people; Peoplume gives you the controls to do it — CSV exports, a full archive, a retention setting and per-person erasure — but the decisions are yours.

You confirm you have a lawful basis for the personal data you put into Peoplume, including telling your staff that you use it.

Our commitments as a processor — instructions, confidentiality, security, sub-processors, breach notification, audit and international transfers — are set out in the Data Processing Agreement, which forms part of these terms and takes precedence over them on any conflict about processing. It binds both of us when you accept these terms; no separate signature is needed.

Do not use Peoplume to:

• break the law, or help someone else to;
• store data you have no right to hold, or upload malware through any file field;
• attack, overload, probe or reverse-engineer the service, or work around its rate limits, permissions or billing;
• resell or white-label the service without a written agreement with us.

Security research is welcome. If you find a vulnerability, tell us before telling anyone else and give us a reasonable window to fix it.

• Peoplume is charged per seat, in US dollars, at $4 per active employee per month, with a minimum of 10 seats. Paying annually costs ten months’ fees rather than twelve.
• A seat is an employee record that is not terminated. The count is taken from your own data — you stop paying for someone in the period after they leave.
• Every new company gets a 14-day free trial with no card, starting when you confirm the email address you signed up with. When it ends nothing is charged: the account becomes read-only — you can still sign in, read everything and export everything — until you subscribe. Nothing is deleted for non-payment, ever.
• Subscriptions renew automatically for the same period until cancelled. You can cancel at any time; the subscription then runs to the end of the period you have already paid for and does not renew.
• Unused time on a paid period is not routinely refunded — the refund policy sets out the cases where we do refund, and they include being charged after cancelling and anything consumer law requires. Nothing is deleted when a subscription ends, so you can still export your data.
• Prices may change. A change never applies to a period you have already paid for, and we will tell you before it takes effect.
• Prices are exclusive of tax. Payments are processed by Paddle, which sells to you as merchant of record: it calculates and charges any VAT, GST or sales tax due where you are, shows it before you pay, and issues the invoice.
• If payment fails, your subscription is marked past due and you keep access to the end of the period you paid for. Persistent non-payment may lead to suspension after notice.

There is no service level agreement. We work to keep Peoplume available and we take backups, but we do not promise a percentage of uptime, and we do not pay service credits. Maintenance, provider outages and faults will sometimes make the service unavailable. If uptime commitments are a requirement for you, tell us before you buy rather than assuming them.

Peoplume is developed continuously; features are added and changed. We will not remove something you materially depend on without notice where we can avoid it, but the service you use in a year will not be identical to today’s.

You may stop using Peoplume at any time. We may end the agreement on reasonable notice, or immediately where you have seriously breached these terms or where continuing would be unlawful.

Getting your data out does not depend on us. Every export — CSV per screen, the full archive, the per-person bundle, the API — is self-service and keeps working after you cancel, for as long as the account exists. You do not have to ask, and there is no request for us to process or refuse.

We keep your data for 90 days after the agreement ends so you can still retrieve it, and delete it sooner on request. At the end of that period we will, at your choice, delete it or return it as an export. Backups are the exception to immediate deletion: data removed from the live system persists in existing backup copies until those rotate out, and those copies are used for nothing but restoring the service.

Peoplume is provided as it is. We do not warrant that it will be uninterrupted or error-free, or that the figures it computes will meet a particular legal or accounting requirement — see section 2.

To the extent the law allows, neither party is liable for indirect or consequential loss, and our total liability arising out of these terms is limited to the fees you paid in the twelve months before the claim.

That cap does not apply to either party’s liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or anything else that cannot lawfully be limited. It also does not apply to your obligation to pay fees already due — a cap on liability is not a cap on the bill.

We may update these terms. The date at the top is the last change, and material changes will be notified to account administrators before they take effect. Continuing to use Peoplume after that means you accept the new version.

These terms are governed by the laws of the State of Wyoming, United States, where Plumeware LLC is organised, without regard to conflict of law principles. The state and federal courts located in Wyoming have exclusive jurisdiction over any dispute arising out of them or the service. Either party may still apply to any competent court for interim or injunctive relief.

This does not take away protections your own law gives you. Nothing in this section limits a mandatory protection available to you, or to one of your employees, under the law of the country where you are located and which cannot be varied by agreement. We sell worldwide, and a jurisdiction clause that tried to override local consumer or employment protection would not be enforceable anyway.

These terms are written in English. If they are translated, the English version governs.

Entire agreement. These terms, together with the privacy page, the Data Processing Agreement and the refund policy, are the whole agreement about Peoplume and replace anything said earlier on the same subject. Where we have separately signed an agreement with you, that one wins on any conflict.

Severability and waiver. If a provision turns out to be unenforceable it is narrowed or removed to the smallest extent needed and the rest stands. Not enforcing something once does not waive it, and no waiver counts unless it is in writing.

Assignment. Neither of us may transfer this agreement without the other’s written consent, except that either may transfer it in full, on notice, to a successor in a merger, acquisition or sale of substantially all its assets. If that happens to us, your data moves with your account and stays under exactly these commitments — an acquirer does not inherit the data on looser terms than we hold it.

Force majeure. Neither of us is liable for a failure caused by something outside our reasonable control, including failures of internet, hosting or payment infrastructure we do not operate. It does not excuse paying what is already owed.

Notices. Notices to us go to [email protected]. Notices to you go to the account administrators’ email addresses; keeping those current is your side of that. A notice takes effect when sent, unless the sender gets a delivery failure.

Survival. Sections 4, 9, 10, 12 and 13 survive the end of the agreement, along with anything you owed before it ended.

We are not your employer, and not your payroll agent. Nothing here creates an employment, agency, partnership or joint venture relationship. Peoplume computes payslips, gratuity and leave balances from what you configure; it does not employ your staff, pay them, file anything on your behalf, or take responsibility for what you owe them. That is worth stating plainly in an HR product, where the software producing a number could otherwise be mistaken for someone standing behind it.

Questions about these terms go to [email protected]. Everything else — support, data protection, general enquiries — is on the contact page.